user-focused content experience
I’ve been a technical writer and editor for 10+ years and never imagined I’d attend a content marketing conference. Then, just a couple months into a new role with SEO and lead-gen as an important part of my responsibilities, I … Continued
The Technical Communication Summit is the annual conference for STC. The #STC17 Summit was May 7-10, 2017 at the Gaylord Resort at National Harbor in Washington, DC. Highlights The 2017 theme was ‘Gain the Edge to Get Results’ and spanned … Continued
I landed my last 2 jobs via LinkedIn without even trying. Spoiler Alert: When I say I landed these jobs “without even trying” – I mean that I wasn’t directly job hunting when these opportunities landed in my LinkedIn inbox. … Continued
Google featured snippets create a tricky paradox (brought to my attention via The Hustle) … The snippet allows users to get their answer without clicking through, which ultimately hurts the website (due to less traffic) that the snippet is generated from. … Continued
Knowledge-Centered Service (KCS®), formerly called Knowledge Centered Support, is a methodology to integrate knowledge creation and maintenance into your day-to-day processes. KCS becomes the way people solve problems and creates knowledge as a by-product of problem solving. KCS Goals Integrate … Continued
I enjoyed joining Mark Fogg and Elizabeth Gray in this panel discussion for San Diego Professional Editors Network (SD/PEN). We answered questions about how we became technical writers and editors, the various tech industries and opportunities in San Diego, how to succeed … Continued