Cross-Functional Customer Experience
A former Technical Writer with an ongoing focus on Knowledge Management (mostly via Support functions and #KCS), a heavy dash of Customer Success Enablement and passion for all things content, lots of collaboration with Product and Product Marketing, currently responsible for Customer (Member, in my org) Engagement.
It’s a bunch of disciplines without a tidy name. The common thread is making cross-functional connections to mitigate internal gaps all in service of improving Customer Experience.
Visit my LinkedIn profile for my full professional experience.
One of my greatest life accomplishments is securing the .com domain of my name 🙂
On this humble website
This is my informal professional journal. I blog occasionally about user-focused content experience, industry updates, or what’s happening in my career.
Other things I like to do
- Support Seeds 4 Success – The mentoring nonprofit co-founded by my amazing Mom
- Make lists