I enjoy creating effective content for users

I’ve been a technical writer and editor for ~15 years, primarily in the software industry and focused on online support. I specialize in Knowledge Management, specifically in a methodology called Knowledge-Centered Service (KCS), and Content Experience. Visit my LinkedIn profile for my full professional experience.

One of my greatest life accomplishments is securing the .com domain of my name 🙂

On this humble website

This is my informal professional journal. I blog occasionally about user-focused content experience, industry updates, or what’s happening in my career.

Other things I like to do