Presentations
March 14, 2020I present at conferences and professional development events on topics related to content experience, knowledge management, and technical communication.
2020 Presentations
- How to Maximize KCS Benefits
- Conference presentation, KCS World Tour, March 2020
- How to improve the effectiveness of your self-service
- Roundtable discussion, KCS World Tour, March 2020
- Supercharge Your Technical Documentation Value with Knowledge-Centered Service
- Webinar, The Content Wrangler on BrightTALK, April 2020
- Watch on-demand
- How Support and Documentation Teams Can Help Combat Churn
- Webinar, The Content Wrangler on BrightTALK, May 2020
- Watch on-demand
- How to Write for Humans and Machines
- Conference presentation, STC Summit, May 2020
- Links and resources
- Your Future Career with Tools and Technology
- Panel discussion, STC Summit, May 2020
2018-2019 Presentations
- Slack for Technical Writers and Editors
- Virtual presentation, STC San Diego, January 2018
- Effective Content Framework for Customer Success
- Chapter presentation, STC Orange County, April 2018
- Future-Proof Writing: How to Craft User-Focused Effective Content
- Conference breakout session, STC Summit, May 2018
- Level Up Your Content Metrics
- Conference breakout session, LavaCon, October 2018
- KCS and Content Strategy
- CSI Team Meeting, Content Strategy Across the Org, March 2019
- How to blend Content Strategy and Knowledge Management
- CSI Member Summit, April 2019
- Leadership opportunities are closer than they appear
- Conference breakout session, STC Summit, May 2019
- Optimize your Content like an Engineer
- Conference breakout session, STC Summit, May 2019
- Tech Writers and KCS
- KCS in Action Web Session, September 2019
2016-2017 Presentations
- Content Analytics for Technical Communicators
- Chapter presentation, STC San Diego, March 2016
- You Too Can Easily Start a YouTube Channel for Your STC Chapter
- Webinar, STC CAC, March 2017
- Why Technical Writers Should Embrace Content Analytics
- Webinar, STC, June 2017
- Effective Content Framework for Customer Success
- Conference breakout session, LavaCon, November 2017