I present at conferences and professional development events on topics related to content experience, knowledge management, and technical communication.

2020 Presentations

  • How to Maximize KCS Benefits
    • Conference presentation, KCS World Tour, March 2020
  • How to improve the effectiveness of your self-service
    • Roundtable discussion, KCS World Tour, March 2020
  • Supercharge Your Technical Documentation Value with Knowledge-Centered Service
  • How Support and Documentation Teams Can Help Combat Churn
  • How to Write for Humans and Machines
  • Your Future Career with Tools and Technology
    • Panel discussion, STC Summit, May 2020
Although KCS adoption is truly unique in each organization, what common threads create the best customer self-service experience and maximize benefits? Hear lessons learned and insights for successful adoption shared by experienced KCS practitioners.

2018-2019 Presentations

  • Slack for Technical Writers and Editors
    • Virtual presentation, STC San Diego, January 2018
  • Effective Content Framework for Customer Success
    • Chapter presentation, STC Orange County, April 2018
  • Future-Proof Writing: How to Craft User-Focused Effective Content
    • Conference breakout session, STC Summit, May 2018
  • Level Up Your Content Metrics
    • Conference breakout session, LavaCon, October 2018
  • KCS and Content Strategy
    • CSI Team Meeting, Content Strategy Across the Org, March 2019
  • How to blend Content Strategy and Knowledge Management
    • CSI Member Summit, April 2019
  • Leadership opportunities are closer than they appear
    • Conference breakout session, STC Summit, May 2019
  • Optimize your Content like an Engineer
    • Conference breakout session, STC Summit, May 2019
  • Tech Writers and KCS
    • KCS in Action Web Session, September 2019
Incorporate engineering principles and quantitative measures into content optimization for a mature content experience. As always, think #OutsideIn to put users first and connect content operations to business objectives!

2016-2017 Presentations

  • Content Analytics for Technical Communicators
    • Chapter presentation, STC San Diego, March 2016
  • You Too Can Easily Start a YouTube Channel for Your STC Chapter
    • Webinar, STC CAC, March 2017
  • Why Technical Writers Should Embrace Content Analytics
    • Webinar, STC, June 2017
  • Effective Content Framework for Customer Success
    • Conference breakout session, LavaCon, November 2017