user-focused content experience
I try to stay open to noticing new patterns or opportunities to change my thinking. Lately, I’ve observed a trend of realizing the value in sometimes trying the opposite of original instincts. When considering pros or cons of particular choices, … Continued
Documentation is evolving in significant ways, including that it becomes relevant far sooner in the customer journey. I enjoyed sharing my perspective, along with fellow TechComm professionals Toni Ressaire and Ben Woelk, for a piece in the Increment Magazine Documentation issue. Chris … Continued
The #STC18 Technical Communication Summit is the annual conference organized by the Society for Technical Communication, which took place this year in Orlando on May 20-23, 2018. Incredibly, it was the 65th anniversary. This milestone illustrates the longevity of the STC organization. … Continued
STC San Diego collaborates with SD/PEN every year to host a fall workshop. I think they keep getting better every year and this year’s workshop to Kickstart Your Home-Based Writing and Editing Business was my favorite by far. The workshop … Continued
It’s a great time to be a content professional. With changes in consumer behavior and advances in technology, content has a more important role than ever. This is a fun space to work in with tons of reasons to keep … Continued
Does your content meet your own expectations? Mine doesn’t, yet. “Be the content you wish you found!” One of my favorite takeaways from attending #MozCon 2017 came from a candid preso by Wil Reynolds – I’d Rather Be Thanked Than … Continued