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Does your content meet your own expectations? Mine doesn’t, yet. “Be the content you wish...

Knowledge-Centered Service (KCS®), formerly called Knowledge Centered Support, is a methodology to integrate knowledge creation...

The #STC18 Technical Communication Summit is the annual conference organized by the Society for Technical Communication, which...

Documentation is evolving in significant ways, including that it becomes relevant far sooner in the...

Google featured snippets create a tricky paradox (brought to my attention via The Hustle) … The...

I’ve owned this domain since 2008 and I’m finally doing something with it. Just for fun – Check...