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STC San Diego collaborates with SD/PEN every year to host a fall workshop. I think...

Knowledge-Centered Service (KCS®), formerly called Knowledge Centered Support, is a methodology to integrate knowledge creation...

How many marketing emails go straight to the trash folder? For me, it’s most of them. Stats from...

I’ve owned this domain since 2008 and I’m finally doing something with it. Just for fun – Check...

I try to stay open to noticing new patterns or opportunities to change my thinking....

I’ve been a technical writer and editor for 10+ years and never imagined I’d attend...