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Documentation is evolving in significant ways, including that it becomes relevant far sooner in the...

Google featured snippets create a tricky paradox (brought to my attention via The Hustle) … The...

How many marketing emails go straight to the trash folder? For me, it’s most of them. Stats from...

I enjoyed joining Mark Fogg and Elizabeth Gray in this panel discussion for San Diego Professional Editors...

Does your content meet your own expectations? Mine doesn’t, yet. “Be the content you wish...

Knowledge-Centered Service (KCS®), formerly called Knowledge Centered Support, is a methodology to integrate knowledge creation...