San-Diego-Bay

I try to stay open to noticing new patterns or opportunities to change my thinking....

Does your content meet your own expectations? Mine doesn’t, yet. “Be the content you wish...

How many marketing emails go straight to the trash folder? For me, it’s most of them. Stats from...

Knowledge-Centered Service (KCS®), formerly called Knowledge Centered Support, is a methodology to integrate knowledge creation...

Documentation is evolving in significant ways, including that it becomes relevant far sooner in the...

I landed my last 2 jobs via LinkedIn without even trying. Spoiler Alert: When I...