STC Summit 2020

STC Summit 2020

I hope you learned something! Let’s connect on LinkedIn and/or Twitter so I can learn from you 🙂

Resources for how to write for humans and machines

Customer Service and Self-Service

Our content helps service and support roles assist other people directly and our content helps customers via unassisted self-service functions.

Foresight 2020: CX Trends and Predictions

How our Work has Evolved

Our jobs have become so much more cross-functional and collaborative to deliver meaningful content.

Gartner: Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

Digital Adoption Platforms
Usability Heuristics for Interaction Design

Writing Strategy and Supporting Functions

There’s a lot to consider, and technology will certainly go a long way to assist, but we need to adjust some old habits to accommodate new contexts.

Job Market Impact

There are opportunities to advance your career or collaborate with new roles.