I’ve been trying to decide on a new “label” for my career focus. For many years now, I’ve been inching away from my Technical Writer roles. After starting a new dream job in July 2021, technical writing isn’t even a bullet in my job description for the first time in my career.
So I pondered my career journey…
A former Technical Writer with an ongoing focus on Knowledge Management (mostly via Support functions and Knowledge-Centered Service methodology), a heavy dash of Customer Success Enablement and passion for all things content, lots of collaboration with Product and Product Marketing, currently responsible for Customer (Member, in my org) Engagement.
It’s a bunch of disciplines without a tidy name. The common thread is making cross functional connections to mitigate internal gaps all in service of improving Customer Experience.
And I settled on…
***Cross-Functional Customer Experience***
I’m going to try it on for a bit.