STC Summit 2018

The #STC18 Technical Communication Summit is the annual conference organized by the Society for Technical Communication, which took place this year in Orlando on May 20-23, 2018.

Incredibly, it was the 65th anniversary. This milestone illustrates the longevity of the STC organization. This year’s theme, Communicate the Future, exemplifies the forward-looking focus that we will all benefit from.

I attended to represent as President of the STC San Diego Chapter and to present about Future-Proof Writing – an extension of my Effective Content Framework tailored for the conference theme.

See more conference highlights on the STC San Diego blog: 2018 STC Summit – Cheers to a milestone birthday and the future!

Read more about the conference theme and industry trends on the MindTouch blog: Communicate the future at #STC18 and beyond.

Top Content Experience Strategist 2017

It’s a great time to be a content professional. With changes in consumer behavior and advances in technology, content has a more important role than ever.

Sara Feldman Effective Content

This is a fun space to work in with tons of reasons to keep upping our content game:

  • Effective content fuels intent-based moments, which Google coined as Micro-Moments, where consumers seek information to make a decision (know, go, do, or buy).
  • Rapidly evolving smart devices and AI-powered conversational user interfaces are dependent on new formats of effective content.
  • New data about customer effort, which is heavily influenced by effective content, shows that reducing customer effort has the strongest measurable correlation to customer loyalty.

As Patrick Bosek called out in a recent easyDITA post, these trends in consumer behavior and new technology “demand content to properly interact with us.” I love how he phrased that.

Content Influencers and Strategists List

I’m pleased to be included on a 2017 list of Top 200 Content Experience Strategists and proud to see so many familiar names from my network included on the list too!

The Top 200, as described by MindTouch:

Nominated and voted on by you, the people, this list was simply too extensive and close to keep it confined to the TOP100 as originally anticipated. This list is 100% voted on by the public and offers insight into who the industry feels are implementing an incredible Content Experience through strategic and tactical use of their self-service materials, delivering best-in-class support for their current customers and prospects alike.

The Top 25, voted on by a panel of Content Experience leaders, is a stellar list of influencers to follow. Check out the full MindTouch list of 2017’s TOP25 Content Experience Influencers and TOP200 Strategists.