Evolution of Tech Docs via Increment Magazine

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Documentation is evolving in significant ways, including that it becomes relevant far sooner in the customer journey.

I enjoyed sharing my perspective, along with fellow TechComm professionals Toni Ressaire and Ben Woelk, for a piece in the Increment Magazine Documentation issue.

Chris Stokel-Walker successfully captured the forward-looking and customer-focused perspective that effective content depends on.

As I was quoted in the article:

The focus needs to shift away from, “I’m an expert at using this tool,” to, “I’m an expert at understanding how my users interact with my content, and how the content needs to evolve to make them more successful.

Read more in Let’s talk about docs – Increment Magazine.

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