Documentation is evolving in significant ways, including that it becomes relevant far sooner in the customer journey.
— Chris Stokel-Walker (@stokel) August 9, 2018
As I was quoted in the article:
The focus needs to shift away from, “I’m an expert at using this tool,” to, “I’m an expert at understanding how my users interact with my content, and how the content needs to evolve to make them more successful.
Read more in Let’s talk about docs – Increment Magazine.