Fear and Excitement Trigger the Same Physiological Response

I’ve learned that fear (or concern, worry, anxiety, etc.) and excitement (or eagerness, fulfillment, joy, etc.) can often co-exist for the same event or circumstances at the same time. I try to leave room for both experiences to be true at the same time.

A Customer and a Bot Walk Into a Bar

The future of TechComm will involve writing for humans and machines and TechComm strategy needs to evolve to support content extensibility across increasingly dynamic touchpoints.

Mind the Gap

Leadership advice: Identify gaps or needs that you can help solve for and keep your focus there, rather than wasting energy on things you cannot control.

You’re Welcome for Asking

The delight when I discover a miscommunicated detail or unexpected dependency is like a treasure hunt, and asking the right question to the right person is the only way to get the next clue!