The delight when I discover a miscommunicated detail or unexpected dependency is like a treasure hunt, and asking the right question to the right person is the only way to get the next clue!
Documentation is evolving in significant ways, including that it becomes relevant far sooner in the customer journey. I enjoyed sharing my perspective for a piece in the Increment Magazine Documentation issue.
I attended the annual STC Summit to represent as President of the STC San Diego Chapter and to present about Future-Proof Writing – an extension of my Effective Content Framework tailored for the conference theme.
The #STC18 theme, Communicate the Future, was all about looking forward—strategically. What does this mean in practice?
No one wants to give (or attend) a presentation that inspires zero action. Thanks to Arthur Schwartz, we can do better!
In 2017, I made a switch to a new job, expanded my scope of learning, and began focusing on increasing my presentation experience.