Documentation is evolving in significant ways, including that it becomes relevant far sooner in the customer journey. I enjoyed sharing my perspective for a piece in the Increment Magazine Documentation issue.
I attended the annual STC Summit to represent as President of the STC San Diego Chapter and to present about Future-Proof Writing – an extension of my Effective Content Framework tailored for the conference theme.
The #STC18 theme, Communicate the Future, was all about looking forward—strategically. What does this mean in practice?
No one wants to give (or attend) a presentation that inspires zero action. Thanks to Arthur Schwartz, we can do better!
In 2017, I made a switch to a new job, expanded my scope of learning, and began focusing on increasing my presentation experience.
If you are a content professional or follow content industry trends, then you’ve probably heard a lot of buzzwords lately, including omnichannel content, Content 4.0, and microcontent.