The Technical Communication Summit is the annual conference for STC. The #STC17 Summit was May 7-10, 2017 at the Gaylord Resort at National Harbor in Washington, DC. Highlights The 2017 theme was ‘Gain the Edge to Get Results’ and spanned more than 75 different sessions during the conference. The San Diego Chapter won Most Improved…
10 Questions to Include in Every Software RFP
Knowing how to identify and purchase the right software successfully is not something you should have to learn through trial and error. Whether you’re seeking an on-premises, hosted, or SaaS product, these 10 questions can apply to almost any software RFP.
How to get a job via LinkedIn
I landed my last 2 jobs via LinkedIn without even trying. Spoiler Alert: When I say I landed these jobs “without even trying” – I mean that I wasn’t directly job hunting when these opportunities landed in my LinkedIn inbox. This process still takes effort 🙂 Step One – Pack your patience This is…
Google featured snippets paradox
Google featured snippets create a tricky paradox (brought to my attention via The Hustle) … The snippet allows users to get their answer without clicking through, which ultimately hurts the website (due to less traffic) that the snippet is generated from. Some reward for writing effective content that beats even the #1 search result! With little…
Do you know about Knowledge-Centered Service?
Knowledge-Centered Service (KCS®), formerly called Knowledge Centered Support, is a methodology to integrate knowledge creation and maintenance into your day-to-day processes. KCS becomes the way people solve problems and creates knowledge as a by-product of problem solving. KCS Goals Integrate the reuse, improvement, and creation of knowledge into the problem solving process. Evolve content based…
Panel Discussion: The Nuts and Bolts on Technical Editing and Writing
I enjoyed joining Mark Fogg and Elizabeth Gray in this panel discussion for San Diego Professional Editors Network (SD/PEN). We answered questions about how we became technical writers and editors, the various tech industries and opportunities in San Diego, how to succeed in the field, and more. Technically Speaking: The Nuts and Bolts on Technical Editing and…